Welcome to the Setgo returns policy page. This policy outlines important details regarding returns, exchanges, eligibility, timelines and procedures to ensure a smooth and transparent process for customers.
Eligibility for Returns
We accept returns for the following reasons:
Defective or Damaged Items: If the product is received in a damaged or defective condition.
Wrong Item Received: If you receive an item that is different from what you ordered.
To be eligible for a return, you must initiate the process within 14 calendar days from the date of delivery. If the return request is submitted after this period, we may not be able to process your return.
To initiate a return, please follow these steps:
Contact our customer support team via email at firstname.lastname@example.org and provide your name, order number, the damage or defect for the return.
Our support team will review your request and provide you with a Return Merchandise Authorization (RMA) number and return instructions.
Pack the item securely in its original packaging, including any tags and packaging that came with it. Ensure that the RMA number is clearly marked on the outside of the package.
Ship the item back to the address provided by our customer support team. We recommend using a trackable shipping method to ensure that the item reaches us.
Refund or Exchange
Once we receive and inspect the returned item, we will notify you of the status of your return. If the return is approved, we will process a refund to your original payment method. Please allow 10 business days for the refund to reflect in your account.
Return Shipping Costs
For defective or damaged items, or if you received the wrong item, the customer will cover the return shipping costs.
The following items are not eligible for return:
Items that have been used, altered, or damaged after delivery.
Items returned without an RMA number or missing the original packaging.